Return Policy

Return Policy

  1. Refund requests must be made within 14 days of delivery date. After 14 days from delivery date you must contact HoopLight Technologies Ltd. Customer Service to determine the best course of action. HoopLight Technologies Ltd. will not issue refunds for products purchased through other entities, such as distributors or retail partners. Defective units are covered under HoopLight Technologies Ltd.’s one year limited warranty policy and will be replaced at HoopLight Technologies Ltd.’s cost.

    See “Returning Products Under Warranty,” below, for information on warranty returns.

  2. A copy of the HoopLight Technologies Ltd. purchase confirmation/receipt, and a copy of the original HoopLight Technologies Ltd. invoice may be requested prior to HoopLight Technologies Ltd. Customer Service issuing a Return Authorization.

  3. Unit must be in like-new condition and returned in original packaging with all original accessories, literature and other components. HoopLight Technologies Ltd. reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.

  4. A Return Authorization must be obtained prior to returning the product; to request a Return Authorization, please email or call 1-250-893-0021, and provide the following information:
          Name
          Address
          Phone
          Reason for Refund
          Date of Purchase
          Unit Serial Number

  1. Upon written receipt of the Return Authorization, send product to: HoopLight Technologies Ltd.
          Attention: Non-Warranty Returns Department
         
          HoopLight Technologies Ltd
          185 - 911 Yates St, Victoria, BC V8V 4Y9

  1. Please mark as 'Non-Warranty Return' on the outside of the package
  1. A copy of the HoopLight Technologies Ltd. purchase confirmation/receipt, or a copy of the original HoopLight Technologies Ltd. invoice, should be placed inside the return package so that it is easily visible.
  1. Products received without the required documentation as specified above may not be accepted or processed for return.
  1. Products received that do not meet the above return criteria may be returned to the customer via ground shipment.
  1. You may be responsible for shipping costs for returning the product to HoopLight Technologies Ltd: 185 - 911 Yates St, Victoria, BC V8V 4Y9. Product should be shipped so that it can be tracked and/or insured; HoopLight Technologies Ltd. is not responsible for products lost or damaged during return shipment. 
  1. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.
  1. Funds will be credited within 5 days of receipt of returned product pending qualification and subject to above criteria

Returning Product Under Warranty
  1. Defective products are covered by HoopLight Technologies Ltd.’s one-year limited warranty
  1. To return a product under the warranty policy, read and understand the Limited Warranty Policy by clicking here.

  2. A Return Authorization must be obtained prior to returning the product; to request a Return Authorization, please email or call 1-250-893-0021, and provide the following information:

    Name
    Address
    Phone
    Reason for Refund
    Date of Purchase
    Unit Serial Number
  1. Upon written receipt of the Return Authorization, send product to: HoopLight Technologies Ltd.

    Attention: Non-Warranty Returns Department
    HoopLight Technologies Ltd
    185 - 911 Yates St, Victoria, BC V8V 4Y9
  2. Please mark as 'Warranty Return' on the outside of the package

  3. A copy of the HoopLight Technologies Ltd. purchase confirmation/receipt, or a copy of the original HoopLight Technologies Ltd. invoice, should be placed inside the return package so that it is easily visible.

  4. Products received without the required documentation as specified above may not be accepted or processed for return.

  5. Products received that do not meet the above return criteria may be returned to the customer via ground shipment.

  6. You may be responsible for shipping costs for returning the product to HoopLight Technologies Ltd - 185 - 911 Yates St, Victoria, BC V8V 4Y9. Product should be shipped so that it can be tracked and/or insured; HoopLight Technologies Ltd. is not responsible for products lost or damaged during return shipment.