FAQs

 Is HoopLight Weatherproof?

Yes, HoopLight is waterproof and UV resistant. It is an outdoor all-weather product. Once you set up HoopLight you can leave it up for as long as you like without worry! It's important to not leave the waterproof battery outside. This is to prevent moisture build up. When HoopLight is not in use and the waterproof battery is removed, connect the dummy plug to the power cable and tighten the waterproof seal.

 

Can the light strip survive repeated impact from the ball?

Yes! All of HoopLight's components - the sensor box, waterproof battery & light strip have been engineered for durability and quality. The light strip has a reinforced design that enables HoopLight to take repeated impact from the ball without breaking!

 

Is it fast to setup?

Yes! You can set it up in about 10-15 minutes! Click here to see setup instructions.

 

How can I install the free app? 

Download from the App Store - Click here

Download from Google Play - Click here

 

Is it easy to connect the app to HoopLight? 

Yes! When you open the app, it will automatically connect to HoopLight! Just be sure that you have your bluetooth enabled and your location permission settings are on.

 

What features come with the free app?

  • Score counter that keeps track of how many baskets you've made
  • Turn 'constant light mode' on and off
  • Choose the colors you want to light up when you score
  • Over 100 sound effects upon scoring
  • Ability to link HoopLight to bluetooth speakers to play sound effects
  • Free future software updates 

 

How long does it take to fully recharge HoopLight?

7 hours. Plug it in before you go to bed and you're all set! 

 

Does HoopLight have lots of different light patterns?

Yes! HoopLight has over 1000 unique, beautiful and vibrant color pattern combinations.

 

Does HoopLight have lots of different sound effects?

Yes! HoopLight has over 100 sound effects (and counting).

 

Is it easy to turn HoopLight on?

Yes! After setup is complete, to turn it on simply make sure the waterproof battery is connected to the power cable and take a shot!

 

Is it easy to turn HoopLight off?

Yes! HoopLight turns off by itself after 2 minutes of no use so you don't have to worry about the power draining. When you're finished playing though, it's recommended to remove the waterproof battery from the power cable. It's important to not leave the waterproof battery outside. This is to prevent moisture build up. When HoopLight is not in use and the waterproof battery is removed, connect the dummy plug to the power cable and tighten the waterproof seal.

 

Was HoopLight designed to avoid interfering with the ball?

Yes! HoopLight was designed to stay completely out of the ball's way so you can still experience the perfect swish. The dynamic of the bounce on the rim is exactly the same as before!

 

Is there a warranty?

Yes, there is a 1 year limited warranty provided with every HoopLight. Click here for more details.

 

What is the return policy?

We want you to be happy with your product so if you aren't fully satisfied, we are happy to provide you with a refund. Refund requests must be made within 14 days of the delivery date. Click here for more details.

 

Can I install HoopLight on any basketball hoop?

Most hoops accommodate HoopLight's setup requirements quite nicely. It's recommended to check that you have enough room in the area below where your rim meets the backboard (underneath the backboard spring). The dimensions required are: 2.85 inches wide x 2.4 inches tall.

 

Are replacement parts available?

Yes! You can replacement parts like light strips and batteries here. - click to see replacement parts.

 

If you have any other questions, please get in touch with our customer service team at 1-250-893-0021, or email us at info@vezba.ca